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Tenant Information Guide

At Ray White Albion Park we are the undisputed industry leaders in the area of professional Property Management. We have a proven record of success and manage an impressive, ever-growing portfolio of properties.
Below we have simplified the process of renting.

After Hour Emergency Trade Contacts
  • Hot Water Maintenance Ian Jones Hot Water- Ian 0416 014 081
  • Plumber Storm Plumbing & Gas- Tom 0423 427 252
  • Electrician John McEwan Electrical 0416 287 984
  • Glass Repair O’Brien Glass- 1800 633 721
  • Locksmith Macklocks- Peter 0418 683 704
  • Alarm System If you are experiencing issues with your Alarm System call the Security Company listed on the mains panel immediately, call out fees apply. Please refer to your lease agreement or Fair Trading for a detailed description of what is considered an emergency, if the issue is not deemed urgent- the invoice will be passed onto the tenant.

    It’s All Yours

    Once you are approved we will make an appointment with you to sign your tenancy agreement. Prior to moving in you will be required to pay a full bond through Rental Bonds Online, this is equivalent to 4 weeks rent. Unfortunately, no bond transfers are accepted by our office, payment of bond must be in cleared funds.

    Electricity, Gas and Telephone
    It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:

    • Origin Energy– 132 461
    • AGL Energy– 131 245
    • Telstra–  132 200
    • Optus– 133 345

    Contents Insurance
    It is your responsibility to arrange for your contents insurance at the new property. Contents insurance is a vital part of renting a property as it ensures you are covered in the event of an emergency or break in. Please see the beside form for all you need to know on Ray White Contents Insurance.

    You’re In

    Ingoing Condition Report 
    This is a binding document outlining the condition of your property and is very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property. We supply you with the Ingoing Condition Report  when you pick up your keys at the start of your tenancy. This includes our comments, you then have 7 business days to return the completed condition report with any further comments. At the time of vacating you will be required to complete an Outgoing Condition Report  that will be compared with the entry condition report. Our office will provide this to you in due course.


We may keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours. After hours our recommended locksmith can be contacted at your expense- Maclocks Warilla ph. 4297 1686

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant, please ensure our office is informed in order to approve the new application and complete the RTA paperwork.

Office Hours
Our office is open Weekdays 9:00am – 5.00pm, Saturdays 9:00am – 4:00pm. Should you wish to see your Property Manager, please contact our office to make an appointment time that is suitable for both parties.

Paying Rent
It’s important that paying your rent is just like paying any other type of bill. Many people do not realise that your rental history will effect your credit rating.  Therefore it’s important you are aware of the payment options and what is required. Ray White requires tenants to pay through Ailo app. .

Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be paid in advance.

Free way to pay your rent on Ailo
Simply log into your Ailo app or and make a one-off transfer (payment method) from your bank account.

Go to the “Rent” tab in your Ailo app
Tap ‘Pay Rent” button
If you have previously set up a payment method, tap on ‘Change’ for the payment method. Otherwise, skip this step.
Select on ‘Other Payment Method’
Select “One-off transfer”
Then follow the prompts to add your bank account details and payment amount

This will be a one-off payment, and you will need to repeat the process to make future fee-free rent payments.

Should you have any difficulties in paying your rent please notify us as soon as possible. Ray White Albion Park have a ‘Zero Tolerance’ for Rent Arrears, this is a strict policy on the payment and collection of rent. Should you fall behind for any reason the below timeline provides you with a list of repercussions.

CategoryTime elapsed    Reminder notice
Category 1 arrears1 to 3 days in arrearsText message, email or phone call
Category 2 arrears4 to 7 days in arrearsAilo reminder notification & message
Category 3 arrears8 to 14 days in arrears Ailo reminder & email outlining what will occur after 14 days of being in arrears

 Category 4 arrears  15 days in arrears       Termination Notice for failure to pay rent or invoices.

Contents Insurance
We advise ALL TENANTS to insure their own contents as they are not covered under the Lessor’s policies.

Repairs & Maintenance
All general repairs and maintenance must be forwarded to our Agency in writing so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. Please report maintenance via. chat on Ailo.

Paintwork on walls  
The tenant agrees that any nails, screws, hooks, blue tack, sticky tape or tacks will be patched & painted back to the original condition on the Ingoing Condition Report.

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. You must fill in the Pet Application and Agreement found in the Tenancy Application.

As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless otherwise stated. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

Routine Inspections      
We carry out routine inspections on all our properties approximately every three- six months and will advise you in writing prior to the inspection date.
We always suggest not to wait until an inspections to point out any maintenance problems or other concerns you may have